Rider, driver, fleet & carrier terms
Doorstep · Instant Delivery
Updated 1 October 2026 · Version 2026-10-01

Provider eligibility, custody, service standards, commission accounting and fair review. Separate from the customer agreement.

1. Parties appointment and scope

Doorstep is operated by DoorstepJourney, business registration number BN488132019, with registered-office GhanaPost GPS address GQ-372-4998. Doorstep and Instant Delivery are the platform names. Contact support@instantdelivery.delivery for support, legal and privacy enquiries.

These provider terms apply to the rider, driver, fleet or carrier identified in the Doorstep onboarding records and its approved service arrangement with Doorstep (Instant Delivery). The approved services, people, vehicles, operating region and contracting role must be confirmed in that arrangement. Creating a pending provider account or submitting documents is not permission to go online. Approval for parcel work does not by itself authorise Okada passenger transport or cargo work.

Where the Operator is the independent contracting Supplier identified to customers, it undertakes to perform those service contracts under the customer documents applicable to each Booking. Where the company is Supplier and engages the Operator as subcontractor, the Operator performs for the company under the recorded subcontract scope. The agreed provider arrangement must identify the actual model; neither party may use inconsistent invoices or public representations to disguise it.

2. Independence employment and lawful obligations

An independent Operator chooses when to become available and may accept or reject offers, subject to obligations attached to an accepted job and truthful availability. It may work for others and is responsible for its lawful business costs and personnel. No promise of minimum jobs or earnings exists unless signed. Safety and legal standards remain mandatory.

Independent contractor wording applies only if the relationship in practice supports it. It does not override Ghana's Labour Act, tax, pension, injury or other mandatory requirements. Company employees require an employment contract and applicable statutory arrangements. If the working model changes, the parties must assess classification and revise the documents; they may not demand an indemnity merely for asserting a legally protected employment right.

3. Eligibility verification and continuing compliance

The Operator must supply truthful identity, legal authority to work or trade, required licences, vehicle ownership or lawful use evidence, commercial registration, roadworthiness and insurance permitting each actual service. It must comply with current DVLA, NRSA, PCSRC, local and specialist requirements applicable to its role. The company must independently complete its promised verification and platform obligations; the Operator's warranty is not a substitute for those duties.

For commercial motorcycle service the Operator must satisfy the applicable commercial licence, age, medical fitness, testing, registration, renewal and operating rules. For heavy goods vehicles it must hold the appropriate licence and meet capacity, axle load, dimensions, inspection, rest and specialist cargo requirements. The Schedule lists verified authorisations, expiry dates and recheck dates. Operation is blocked when a required approval or coverage expires until lawfully renewed.

The Operator promptly reports suspension, criminal or safety proceedings materially affecting eligibility, insurance cancellation, vehicle defects and changes in ownership or control, subject to lawful privacy handling and fair assessment. Screening must use lawful relevant sources; allegations alone are assessed fairly. The company may verify records and audit proportionately with notice unless an urgent safety issue requires immediate action.

4. Insurance

The Operator maintains required motor insurance and the commercial cover stated in the Schedule, with insurers lawfully authorised for the relevant business. Passenger and cargo use must be expressly within policy scope. Where required, obtain carrier liability, goods in transit, public liability and loading or warehouse coverage. The Schedule states limits, deductibles, exclusions, territories, personnel coverage and evidence verification. A private motor policy is not assumed to cover commercial passenger or truck work.

The Operator must notify material lapse or denial promptly, assist claims and avoid unauthorised admissions that prejudice coverage. Policy conditions do not remove the Operator's responsibility to preserve evidence, notify victims appropriately and cooperate with lawful investigation. The company does not become an insurer merely by facilitating a claim. Contractual responsibility cannot be refused solely because the insurer disputes cover.

5. Service performance and conduct

Perform accepted jobs lawfully, competently and with reasonable care. Match the approved driver and vehicle, obey speed and traffic rules, use required restraints and helmets, maintain safe equipment, observe rest and fatigue requirements, and do not drive under impairment. Do not hold or operate a phone unsafely while moving. Stop or refuse an unsafe instruction and explain the reason without abandoning people or Goods.

No account renting, unauthorised substitute, fictitious trip, false arrival, fake delivery, route manipulation, cash diversion, extortion, unofficial surcharge or bribery is permitted. Treat customers fairly and without unlawful discrimination. Do not request a customer's bank PIN, misuse an OTP or demand a positive rating. A delivery code must be used only at the authorised delivery stage. Never detain a passenger, seize unrelated property or threaten a person to collect a debt.

6. Goods custody and subcontracting

Record acceptance, count, visible condition, seals and each handover accurately. Use suitable vehicles, lawful restraint and approved handling. Do not break a seal, open a parcel or dispose of Goods without authority, except a necessary lawful safety response. Do not mix incompatible cargo or use a passenger service for prohibited Goods. Prevent avoidable weather exposure, unattended vehicle risks and unauthorised warehouse transfer.

Subcontracting requires approval of the actual person, vehicle and scope, with customer disclosure where required. The Operator remains responsible for its subcontractor's performance to the lawful extent. Customer instructions, compensation terms, privacy duties and insurance conditions must flow down without reducing customer protection. Company approval is not an indemnity for the Operator's negligent selection or control.

7. Fees settlement cash and deductions

The signed commercial schedule states the Platform commission, tax treatment, payout timing, payment recipient, cash reconciliation, authorised adjustments and provider charges. Customers receive the price disclosed under the customer terms. Collecting through the approved agent discharges the customer's corresponding debt; settlement delay is not grounds to demand another payment.

Trip earnings and Balance provide the available accounting records and adjustments. Online customer collections credit the provider’s eligible net earnings after the recorded platform commission; cash collected by the provider is not credited a second time. The platform’s cash commission can offset an available earned balance, with any remaining amount recorded as commission owed. Use Profile → Help & support to challenge a calculation. A withdrawal is not promised by a displayed accounting balance; any payout requires the authorised settlement process. Commission changes are prospective, disclosed and do not change completed jobs retrospectively.

Report cash receipts accurately and never charge a customer twice. Outstanding platform commission must be settled within 24 hours of the applicable unpaid obligation; reaching GHS 200 of commission debt, or the applicable 24-hour overdue limit, blocks new assignments until the restriction is cleared. Going online does not bypass this rule. Review the amount and payment status in Balance and raise any error through support. Only a server-verified settlement clears a debt; a screenshot, checkout return or self-reported payment is not confirmation. Separate merchant goods-sale proceeds must never be treated as the provider’s delivery earnings. A disputed deduction remains subject to evidence, fair review and applicable law.

8. Tax and records

Each party meets its own registration, invoicing, income tax and other duties. The company withholds or reports only where legally required or properly authorised, provides records and remits withheld amounts as required. The Operator's obligation does not shift the company's own VAT, withholding or employer duties. The Schedule records who issues the customer receipt and tax invoice. Tax rates are maintained from current GRA advice, not hard coded from an old internet table.

9. Customer information and confidentiality

Use customer information only for the authorised job, safety, claims and legal purposes. Do not photograph identity documents unnecessarily, copy contact details into a private marketing list, contact a customer romantically, publish trip information or disclose home addresses. Retain only the records lawfully needed and remove copies when that need ends. Security incidents must be reported to the company immediately and no later than 24 hours after awareness under this contractual reporting duty; it does not replace any shorter legal requirement.

The parties identify their controller or processor roles by activity. Processing on the company's instructions is subject to a written processor schedule covering purpose, duration, data categories, confidentiality, access, safeguards, subprocessing approval, rights assistance, incidents, audit, lawful international processing and return or deletion. Independent controller processing requires appropriate transparency and lawful sharing terms. A confidentiality label does not prevent lawful whistleblowing, legal advice or regulator reporting.

10. Incidents claims and cooperation

Protect people first, contact emergency services where necessary, notify the company and insurer promptly, and preserve relevant records. Do not fabricate a fault narrative, intimidate a witness, delete evidence or seek a private settlement through threats. Provide truthful cooperation with complaints, safety investigations, claims and lawful authority requests. Disclose only necessary information through authorised channels. The company also preserves its records and provides fair access to relevant evidence.

11. Suspension review and termination

The company may immediately restrict the affected product for an urgent risk, licence lapse, credible serious fraud or legal requirement. It gives reasons and a review route where lawful, separates temporary risk control from a final finding, and assesses exculpatory evidence. Low acceptance of unaccepted offers alone does not establish misconduct under an independent operating model. Ratings must be interpreted with context and discrimination risk.

An operator may stop accepting new work by going offline and may request account closure through Privacy & account. Ending the provider relationship does not authorise abandonment of an active passenger or parcel, confiscation of earned sums or evasion of accrued claims. Any separately agreed notice period and mandatory employment protections continue to apply. Material curable breaches require a reasonable opportunity to respond where appropriate; urgent safety risks or serious deliberate fraud can justify immediate restriction with a lawful review route.

12. Liability indemnity and risk allocation

The Operator is responsible for loss attributable to its proven breach, negligence, misdeclaration, theft, unlawful conduct and personnel for whom it is legally responsible. The company is responsible for its own fault and obligations. The Operator indemnifies the company against reasonable direct third party liabilities and defence costs to the extent caused by the Operator's conduct or covered contractual responsibility, excluding the company's own fault and nontransferable duties. Notice, defence participation, mitigation and settlement safeguards in Customer Terms clause 17 apply reciprocally to this procedure.

Any operator business liability cap must be expressly stated and assessed against exposure, coverage and enforceability in the signed Schedule. No default zero cap applies. No cap covers fraud, deliberate misconduct, theft, wrongful retention of collected money, or other nonexcludable liability; bodily injury and privacy exposure require specific counsel review. A negotiated recovery right against an Operator does not narrow the company's obligations to customers.

13. Brand software and confidential business information

The company grants limited access to the Platform and approved brand materials solely for authorised jobs. No ownership transfers. Do not imitate the brand, scrape private data or disclose security controls, pricing secrets or confidential customer records. General experience and lawfully obtained nonconfidential information remain usable. These terms impose no blanket noncompete or unlimited penalty for working elsewhere. Any targeted protection against deliberate diversion of an accepted Booking must be reasonable, clearly agreed and legally reviewed.

14. Law disputes and execution

Ghanaian law governs. The parties attempt good faith negotiation, with optional agreed mediation, without obstructing urgent relief, regulator functions, police reports or employment rights. Competent Ghanaian courts have jurisdiction unless a separate lawful business arbitration agreement is signed. Notices use the signed Schedule contacts. Amendments require recorded agreement; operational safety updates must be lawful and cannot silently change earned payments.

Before activation, the provider arrangement must identify the operator and authorised representative; contracting role; approved services, region, people and vehicles; verified licences and expiry dates; applicable insurance; commission, tax and cash/settlement rules; lawful liability terms; data responsibilities; contact channels; and commencement/acceptance records. The identities and commercial figures come from verified onboarding and the agreed schedule, not invented public examples. A fleet representative does not become a personal guarantor merely by using the platform.

https://instantdelivery.delivery/legal/providers/